Field Service Operations Manager

3 days ago


Houston, Texas, United States Reddy Ice Full time
Job Title: Field Service Manager

At Reddy Ice, we are committed to delivering exceptional service to our customers. As a Field Service Manager, you will play a critical role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Manage a team of field service technicians to ensure timely and efficient completion of service requests
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze service metrics to identify areas for improvement
  • Develop and maintain relationships with customers to ensure their needs are met
Requirements:
  • Minimum 5 years of management experience in a service-oriented industry
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Valid driver's license and good driving record
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading brand in the ice production and manufacturing industry
  • Collaborative and dynamic work environment
  • Professional development opportunities

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