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Junior Client Relationship Manager

2 months ago

Austin Texas, United States Allergan Aesthetics Full time
Job Overview

As a Junior Client Relationship Manager at Allergan Aesthetics, an AbbVie company, you will establish a robust understanding of systems, products, and sales support strategies.

This position serves as an entry-level opportunity within our team, providing essential knowledge that will facilitate your transition into Regional Account Management and Inventory Management roles.

We provide engaging training sessions, mentorship from experienced Regional Account Managers, and practical experience in supporting Field Sales Operations.

You will acquire valuable analytical and problem-solving skills, become proficient in system navigation, and gain insights into Customer Operations within the Medical Device sector.

We seek individuals who are passionate about assisting others and take pride in being a reliable expert who fosters strong relationships with both sales teams and customers.

The Junior Client Relationship Manager is dedicated to enhancing sales support through a customer service and operational perspective, thriving in a dynamic environment where prompt decision-making and comprehensive product knowledge are crucial for success.

Key Responsibilities:

  • Manage the relationship between sales and all internal departments to ensure effective issue resolution (Accounts Receivable, Compliance, Credentialing, etc.)
  • Serve as a resource for fundamental product knowledge (portfolio, labeling, competitors, applications) and product/brand-specific policies (returns, inventory management, etc.)

Transactional Support Includes:

Order Management:
evaluation, replacement, samples, bulk purchases, personal inventory, transfers

Accounts Receivable Support:
invoice inquiries, credits/debits, contract reviews, and retroactive credits

Research Tasks:
serial number tracking, device monitoring, reporting, credentialing, sales history, urgent case field searches

Follow-Up Activities:
tracking information, order updates, return labels

General Sales Representative Support:
locating forms/documents, account pricing, territory alignment issues, sales reporting

Work Environment:
Continuous sitting for extended periods (more than 2 consecutive hours in an 8-hour workday).