Technical Support Specialist for IT Services

1 week ago


Pasadena, California, United States Alcala Consulting, Inc. Full time
Position Overview

Alcala Consulting, Inc. is a dynamic and expanding provider of Managed IT Services based in California. We are currently seeking a Level 2 Technical Support Specialist to enhance our service delivery. This role involves delivering technical assistance and resolving issues for our clientele. It is an excellent opportunity for individuals who thrive in a fast-paced setting and are dedicated to providing outstanding customer support.

Key Responsibilities
  • Take responsibility for addressing client support inquiries from the initial ticket creation to the complete resolution.
  • Utilize available tools and documentation to effectively resolve technical challenges.
  • Respond promptly to client support requests and manage inquiries by providing solutions to known issues and addressing technical difficulties.
  • Employ escalation procedures when necessary to ensure timely resolution.
  • Act as a client satisfaction advocate by proactively managing and maintaining dependable infrastructure.
  • Oversee daily administration of server operating systems, file structures, and directory services.
  • Manage software distribution and updates efficiently.
  • Monitor server performance and system logs, including firewall and intrusion detection systems.
  • Conduct configuration, installation, and monitoring tasks.
  • Configure, troubleshoot, and ensure the integrity of system and file backups.
  • Maintain systems through regular updates, service packs, and hotfixes.
  • Perform advanced diagnostics and provide Tier 2 support.
  • Create and update internal Knowledge Base documentation as required.
  • Generate reports for management as needed.
Qualifications

Applicants should possess:

  • A minimum of four years of experience in Client/Server system administration.
  • U.S. Citizenship.
  • Strong references.
  • The ability to lift up to 60 lbs.
  • A valid Class C California driver's license.
  • A reliable vehicle with insurance.
  • The capability to pass comprehensive background checks.

Additional requirements include:

  • High attention to detail and exceptional organizational skills.
  • Experience with Managed Services Providers (MSP) is preferred.
  • Knowledge of Client/Server network configuration.
  • Strong critical thinking and problem-solving abilities.
  • Familiarity with networking concepts.
  • Demonstrated experience with Active Directory, DNS, and DHCP.
  • Exemplary customer service skills and professional phone etiquette.
  • Willingness to work shifts to support a 24/7 operation.
  • The ability to work effectively both independently and as part of a team.
Benefits

We offer a comprehensive benefits package, including:

  • Paid Medical, Dental, Vision, and Life Insurance.
  • Paid Holidays.
  • Paid Time Off.
  • 401K Matching.


  • Pasadena, California, United States Alcala Consulting Inc Full time

    Company OverviewAlcala Consulting, Inc. is a dynamic and expanding provider of Managed IT Services based in California. We are currently seeking a Level 2 Technical Support Specialist to enhance our support team.Key ResponsibilitiesTake full responsibility for resolving client support issues from the initial ticket logging to the complete resolution...


  • Pasadena, California, United States ALCALA CONSULTING INC Full time

    Job OverviewWe are seeking a motivated and dependable individual for the position of Technical Support Specialist. This role primarily involves remote assistance, with occasional on-site visits as required.Qualifications:A bachelor's degree is mandatory, preferably in Computer Information Systems.U.S. Citizenship is a prerequisite.The ideal candidate will...


  • Pasadena, California, United States Harvest Technical Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled Timekeeper Specialist to join our team at Harvest Technical Services, Inc. The successful candidate will be responsible for managing the timekeeping process for our 24/7 operations department, ensuring accuracy and efficiency in payroll processing.Key ResponsibilitiesTime Entry and Coding: Perform time entry and...


  • Pasadena, California, United States Alcala Consulting, Inc. Full time

    Job OverviewAlcala Consulting, Inc. is a dynamic Managed IT Services provider based in California, seeking a skilled Level 2 Technician. This position involves delivering technical assistance and troubleshooting solutions to our clientele. Ideal for individuals who thrive in a fast-paced setting and are dedicated to providing outstanding customer support.Key...


  • Pasadena, California, United States Kelly Services Full time

    Job OverviewAre you ready to take the next step in your professional journey? We are currently looking for a dedicated Administrative Support Specialist to provide essential clerical and organizational assistance within a prominent travel-focused organization.Key ResponsibilitiesPerform a range of clerical and administrative tasks to support daily...


  • Pasadena, California, United States Axiom Technologies Full time

    Axiom Technologies is a premier Global IT Services partner catering to medium to large-scale enterprises. We invite you to explore our website for further insights into our offerings.Position Overview:The IT Field Support Specialist will play a crucial role in the installation, configuration, and troubleshooting of network infrastructure hardware and...


  • Pasadena, California, United States Union Station Homeless Services Full time

    Union Station Homeless ServicesPosition:Housing Support Specialist (Full Time)Department:ProgramsHours:40 hours per weekReports to:Program Manager, Housing NavigationJob Overview: Deliver case management and housing placement services Oversee a caseload of 20-25 households Assist clients in locating housing options Facilitate the lease-up process Connect...


  • Pasadena, California, United States Mayfield Senior School Full time

    Job SummaryMayfield Senior School is seeking a highly skilled and customer-focused Technology Support Specialist to join our team. As the primary point of contact for all IT-related inquiries, you will be responsible for providing exceptional technical support to students, faculty, and staff.Key ResponsibilitiesManage the Help Desk, ensuring timely and...


  • Pasadena, California, United States Liberty Behavioral & Community Services, Inc. Full time

    Position OverviewLiberty Behavioral & Community Services, Inc. is actively looking for a Behavioral Support Specialist to become a vital member of our organization. In this role, you will engage with individuals experiencing behavioral and conduct challenges, offering essential support, direction, and interventions aimed at enhancing their social and...


  • Pasadena, California, United States TEAM, Inc Full time

    Job SummaryThe Technical Bolting Specialist is responsible for executing technical bolting and joint integrity services in accordance with approved site and company procedures.Key ResponsibilitiesMaintains a safe, secure, and healthy work environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others...

  • Payroll Coordinator

    5 days ago


    Pasadena, California, United States Harvest Technical Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled Timekeeper Specialist to join our team at Harvest Technical Services, Inc. The successful candidate will be responsible for managing the timekeeping process for our 24/7 operations department, ensuring accuracy and efficiency in payroll processing.Key ResponsibilitiesTime Entry and Coding: Perform time entry and...


  • Pasadena, California, United States Covelo Group Full time

    Behavior Support Specialist - Educational ServicesCovelo Group is currently on the lookout for a Behavior Support Specialist to enhance their Educational Services team. This position is dedicated to assisting students facing behavioral challenges within an educational environment. If you possess empathy, remain composed in stressful situations, and thrive in...


  • Pasadena, California, United States URGENT ONE RESTORATION INC Full time

    Job OverviewPosition SummaryWe are looking for a dedicated and enthusiastic Administrative Support Specialist to enhance our operations at URGENT ONE RESTORATION INC. This role involves providing essential assistance to our office personnel while promoting our services to potential clients. The ideal candidate will possess strong organizational abilities,...


  • South Pasadena, California, United States Institute for the Redesign of Learning Full time

    Are you enthusiastic about education and seeking a rewarding full-time position? The Institute for the Redesign of Learning is looking for a committed individual to join our Teaching team at our South Pasadena school site, Almansor Academy. In this 35-hour-per-week role, you will have the opportunity to positively impact the lives of young learners while...


  • Pasadena, California, United States WelbeHealth - Menlo Park, CA Full time

    Position Overview at WelbeHealthAs a Personal Support Specialist at WelbeHealth, you will be under the guidance of the Home Care Supervisor. Your primary role will involve delivering compassionate personal care services to participants in the comfort of their residences. Your responsibilities will be organized and directed to ensure that participants receive...


  • Pasadena, California, United States WelbeHealth - Menlo Park, CA Full time

    Position Overview at WelbeHealthAs a Personal Support Specialist at WelbeHealth, you will be under the guidance of the Home Care Supervisor. Your primary role will be to ensure the safe provision of personal care services to participants in the comfort of their residences. Your responsibilities will be organized and directed, ensuring that participants...


  • Pasadena, California, United States Collabera Full time

    Position: IT Support Specialist (Level 1) Work Environment: Onsite Contract Duration: 4+ months Compensation: $15-$18 per hourResponsibilities: - Configuring and deploying computer systems - Imaging and preparing laptops for users - Managing the logistics of hardware distributionEssential Qualifications: - Experience in Information Technology; - Previous...


  • Pasadena, California, United States The Institute for Performance and Learning Full time

    Unlock Your Potential:At The Institute for Performance and Learning, we are dedicated to fostering a sustainable future through collaboration with industry-leading professionals. We integrate consulting and engineering with advanced analytics and technology to tackle the most intricate challenges facing our world.Our global innovation hubs provide an...


  • Pasadena, California, United States ProHealth Staffing Full time

    Job OverviewHealthcare Support Specialist | Full-Time | Cardiology PracticeAbout ProHealth Staffing and the Healthcare Support Specialist Role:We are looking for a dedicated Healthcare Support Specialist who thrives in a dynamic and fast-paced medical environment. Our organization values healthcare professionals who are ready to contribute immediately and...


  • Pasadena, California, United States Service Coordination, Inc. Full time

    Position OverviewAre you passionate about making a difference in your community and supporting individuals in need? Join us at Service Coordination, Inc.Service Coordination, Inc. is seeking dedicated Service Coordinators who are committed to serving their communities and advocating for individuals who may be underserved. We value team members who are...