Senior Client Relations Director

4 days ago


Birmingham, Alabama, United States Diversified Maintenance-RWS, LLC Full time
Job Description:
Diversified Maintenance-RWS, LLC seeks a highly skilled and experienced Senior Client Relations Director to lead our Projects and Routes Client Relations team. As a key member of our leadership team, you will be responsible for developing and executing strategies to minimize customer churn, increase customer lifetime value, and generate leads for expansion across our Diversified Maintenance customer base.

The ideal candidate will have a minimum of 8 years of account executive/client relations experience, with at least 5 years in a leadership position. An MBA is a plus. You must be experienced in providing services to large corporate clients and have demonstrated ability to identify, develop, and lead client relations teams. Your exceptional communication and presentation skills, written and verbal, will enable you to effectively collaborate with cross-functional teams and engage with clients. Travel requirements include 70-80% of the time.

In this role, you will develop the annual operating plan, including objectives, strategies, and implementation plans for the client relations team. You will also lead and coach the client relations team in executing the annual plan, providing constructive feedback, addressing performance issues, and making adjustments as necessary. Additionally, you will engage with clients, prioritize and develop plans to address identified gaps and opportunities, and provide leadership in developing, analyzing, and reporting on client metrics.

We estimate the salary for this role to be around $120,000-$150,000 per year, depending on qualifications and experience.

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