Service Operations Director

4 days ago


Eau Claire, Wisconsin, United States North Central Utility Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Director to lead our service operations team at North Central Utility. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our service department, ensuring that our customers receive exceptional service and that our team members are equipped to provide it.

Key Responsibilities
  • Lead a team of service managers and technicians to achieve departmental goals and objectives
  • Develop and implement procedures to ensure consistent repair quality, safety, and proficiency across all locations
  • Manage vendor warranty policies and direct warranty manager with warranty processing and collection
  • Implement a safety program to meet OSHA regulations and company safety policies
  • Ensure compliance with state and federal requirements for work procedures, training, and certifications
  • Work with HR manager and recruiter to maintain appropriate staffing levels in shops
  • Conduct annual performance reviews and develop employee development and training plans
  • Collaborate with parts operations team to achieve company goals
  • Participate in vendor and company-sponsored management meetings
  • Provide training and coaching for service management team and technicians
Requirements
  • 10 years of heavy-duty truck and/or trailer repair experience
  • 5 years of heavy-duty shop management experience (or equivalent)
  • Multi-store management experience preferred
  • Excellent verbal and written communication skills
  • Proficient with technology and computer use
  • Experience with Excel, Word, PowerPoint, and Microsoft Teams
  • Strong knowledge of welding, fabrication, and trailer construction and repair
  • Able to learn and become proficient with system operating software
  • Working knowledge of accounting, including accounts payable, receivable, and financials
  • Proven leadership skills
  • Strong mechanical aptitude
  • Clean driving record
  • Ability to walk, sit, stand, and perform the duties of the position
Benefits
  • 401(k) with matching and profit sharing
  • FSA
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Paid holidays
  • Company vehicle
  • Training and professional development opportunities
Travel and Schedule

60% travel to branch locations (MN, WI, ND)

Day shift, Monday - Friday, no weekends



  • Eau Claire, Wisconsin, United States Dungarvin Full time

    Job SummaryThe Director of Operations will provide overall managerial oversight of a 13-program Adult Family Home (AFH) Service segment. This position is responsible for supervision of three (3) Program Directors. The Director of Operations will oversee the overall supervision of the programs, retention, training, and development. In addition to the...


  • Eau Claire, Wisconsin, United States Fleet Farm Full time

    Job Summary: We are seeking a highly skilled and experienced Auto Service Manager to lead our auto service sales and technician team at Fleet Farm. As a key member of our leadership team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring the highest level of operational efficiency.Key Responsibilities:Team...


  • Eau Claire, Wisconsin, United States Benedict Refrigeration Service Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Manager to lead our HVACR service operations in Eau Claire, Wisconsin. As a key member of our team, you will be responsible for managing a team of skilled service technicians and apprentices, providing technical support and training, and promoting business growth and development.Key...


  • Eau Claire, Wisconsin, United States Dungarvin Full time

    Job Summary:The Director of Operations will oversee the management of a 13-program Adult Family Home (AFH) Service segment, providing overall managerial oversight and supervision of three (3) Program Directors. This role is responsible for the organization and implementation of direct support, person-centered planning, advocacy, regulatory compliance,...


  • Eau Claire, Wisconsin, United States Festival Foods Full time

    Location: Eau Claire - Birch StCompany OverviewABOUT FESTIVAL FOODS:Festival Foods is a family- and employee-owned grocery retailer in Wisconsin, dedicated to community engagement and delivering outstanding service and value. With over 40 full-service supermarkets throughout Wisconsin, we prioritize our people in every aspect of our operations.At Festival,...


  • Eau Claire, Wisconsin, United States Adaptec Solutions LLC Full time

    Adaptec Solutions LLC stands as a premier North American integration partner, specializing in the engineering of diverse material handling and automation solutions, complemented by lifecycle service support tailored for manufacturing, distribution, and warehousing sectors. POSITION OVERVIEW: This pivotal leadership role is integral to the service department...

  • Area Director

    4 days ago


    Eau Claire, Wisconsin, United States Dungarvin Full time

    Job SummaryWe are seeking a highly skilled and experienced Area Director to oversee the management of our 13-program Adult Family Home (AFH) Service segment. As a key member of our leadership team, you will be responsible for supervising three Program Directors and ensuring the overall success of our programs.Key ResponsibilitiesProgram Oversight: Provide...


  • Eau Claire, Wisconsin, United States Dove Healthcare Full time

    About the RoleWe are seeking a highly motivated and organized Environmental Services Lead to join our team at Dove Healthcare. As a key member of our operations team, you will be responsible for overseeing the environmental services departments at our South and West Eau Claire locations.Key ResponsibilitiesAssist with the oversight of the environmental...


  • Eau Claire, Wisconsin, United States Aveanna Healthcare Full time

    Job SummaryAveanna Healthcare is seeking a highly skilled Clinical Operations Manager - Home Health to join our team. This role will be responsible for evaluating nursing activities to ensure patient care, staff relations, and efficiency of service within the team.Key ResponsibilitiesLeadership and ManagementAct as a resource and support for clinical staff...


  • Eau Claire, Wisconsin, United States Hy-Vee Full time

    Company Overview:At Hy-Vee, we believe that our employees are our greatest asset. We are dedicated to providing exceptional service and fostering a supportive environment for both our customers and team members.Position Title:CustodianDepartment:GroceryFLSA Status:Non-ExemptGeneral Overview:The Custodian is responsible for ensuring a clean and welcoming...


  • Eau Claire, Wisconsin, United States The Mayo Clinic Full time

    Environmental Services Worker II Job SummaryThe Mayo Clinic is seeking a highly detail-oriented and organized Environmental Services Worker II to join our team. As an Environmental Services Worker II, you will be responsible for maintaining a clean and safe environment for our patients, visitors, and staff.Key Responsibilities:Perform housekeeping tasks to...

  • Travel Nurse RN

    3 days ago


    Eau Claire, Wisconsin, United States OneStaff Medical Full time

    We are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to providing exceptional healthcare professionals with rewarding travel assignments. Our team is committed to helping you find your dream job and providing you with the support and resources you need to succeed.The Position:The Operating Room (OR) Nurse will...


  • Eau Claire, Wisconsin, United States Heartland of Perrysburg Full time

    About Heartland of PerrysburgHeartland of Perrysburg is a proud member of the Gentiva family, recognized as a leader in hospice, palliative care, home health, and personal home care services. Our mission is to stand alongside those in need, providing comprehensive physical, emotional, and spiritual support to patients and their families, ensuring they...


  • Eau Claire, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Services of Minnesota is a prominent, non-profit organization dedicated to delivering a range of essential services across the region. With a commitment to enhancing the lives of over 125,000 individuals annually, we are in search of dedicated, mission-oriented professionals to join our team. Our services encompass outpatient behavioral...


  • Eau Claire, Wisconsin, United States LSS Full time

    Job SummaryWe are seeking a highly skilled Senior Accountant to join our team at Lutheran Social Services of WI and Upper MI. As a key member of our Financial Services Team, you will be responsible for providing exceptional financial management services to our program directors, supervisors, managers, and team leaders.Key ResponsibilitiesProvide accurate and...


  • Eau Claire, Wisconsin, United States Aveanna Healthcare Full time

    Job SummaryAveanna Healthcare is seeking a highly skilled and experienced Clinical Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our home health division, ensuring the delivery of high-quality patient care and services.Key ResponsibilitiesLeadership and...


  • Eau Claire, Wisconsin, United States Burrachos LLC Full time

    Position Type:Full-timeAbout Us:Burrachos is a cherished local establishment, specializing in fast-casual dining with a focus on authentic Mexican cuisine. For over 15 years, we have built our reputation on quality ingredients, exceptional service, and a commitment to our community. Our mission is to foster positive relationships through food, and we are...


  • Eau Claire, Wisconsin, United States Burnett Medical Center Inc Full time

    Company Overview:Burnett Medical Center Inc is a reputable healthcare facility dedicated to providing exceptional surgical care.Position:The Surgical Services Nurse Manager is a pivotal role responsible for the strategic oversight and operational management of the Operating Room, Procedure Room, and Same Day Surgery.Shift Details:1.0 FTE, full-time, day...


  • Eau Claire, Wisconsin, United States Nicolet National Bank Full time

    Position OverviewAt Nicolet National Bank, we pride ourselves on our commitment to community banking, prioritizing our customers' needs in every decision we make. Our Core Values are the foundation of our operations, guiding us to deliver exceptional service. We recognize that every role within our organization is vital to our success, and we strive to...


  • Eau Claire, Wisconsin, United States Advantage Solutions Full time

    Event Operations Manager - Product DemonstrationAdvantage Solutions is seeking an Event Operations Manager responsible for the recruitment, hiring, and oversight of in-store Product Demonstrators. This role involves managing product preparation and presentation, training staff, and ensuring exceptional service for all customers. The position requires...