IT Support Specialist

20 hours ago


Grapevine, Texas, United States Earthbound Holding LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Earthbound Holding LLC. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Respond to customer inquiries and requests for technical assistance via phone, email, or in-person.
  • Document and track customer interactions and technical issues in a ticketing system.
  • Ensure customer satisfaction by following up on resolved issues and providing timely updates.
  • Support basic computer tasks such as password resets, account creation, and software installations.
  • Troubleshoot technical issues related to hardware, software, and network connectivity.
  • Escalate complex technical issues to senior IT staff or other departments as needed.
  • Maintain and update knowledge base articles and documentation for common technical issues.
  • Assist with basic IT infrastructure tasks such as server maintenance, backups, and security updates.
  • Participate in training and professional development activities to improve technical skills and knowledge.
Requirements
  • Knowledge of databases, including Oracle, MSSQL, and MS Access.
  • Knowledge of Mac and Linux operating systems.
  • Knowledge of scripting languages, including PowerShell and VBScript.
  • Knowledge of networking fundamentals, including DHCP, DNS, IP Addressing, VPNs, LANs, WANs, VOIP, and firewalls.
  • Knowledge of networking tools, including Ping, NSLookup, TraceRT, and others.
  • Experience with Microsoft Products, including Microsoft Office 365 and Windows Active Directory.
  • Experience with remote access software, including Remote Desktop, ScreenConnect, and Team Viewer.
  • Experience with IT ticketing systems.
  • Ability to travel when required for store support.
  • On-call availability after hours when necessary.

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