Store Operations Manager

5 days ago


Mesquite, Texas, United States LIDS Full time

Job Summary

LIDS is seeking a highly skilled and experienced General Manager to lead our store operations and drive sales growth. As a General Manager, you will be responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction, and loss prevention.

Key Responsibilities

• Develop and implement sales strategies to drive revenue growth and improve customer satisfaction
• Oversee store operations, including inventory management, employee development, and customer service
• Collaborate with the District Sales Manager to achieve company objectives and goals
• Train and develop store personnel on standard operating procedures and company policies
• Communicate effectively with employees, customers, and management to ensure a positive and productive work environment
• Analyze sales data and customer feedback to identify areas for improvement and implement changes as needed
• Ensure compliance with company policies, procedures, and laws and regulations
• Supervise and direct store employees to achieve sales and customer service goals
• Recruit, select, develop, and train store personnel to ensure a high-performing team
• Administer progressive discipline to store employees as needed
• Address customer complaints and resolve issues in a timely and professional manner
• Maintain accurate records and reports to track store performance and customer feedback
• Stay up-to-date with industry trends and best practices to continuously improve store operations and customer service

Requirements

• Bachelor's degree in business or a related field and at least one year of relevant experience, or equivalent combination of education and experience
• Proven track record of success in sales and customer service leadership
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision and as part of a team
• Strong analytical and problem-solving skills
• Ability to maintain a high level of energy and productivity in a fast-paced environment
• Ability to work a variety of shifts, including evenings and weekends, as needed
• Ability to maintain a high level of customer satisfaction and employee engagement


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