Housekeeping Room Specialist

2 weeks ago

Columbus, Ohio, United States Ascent Hospitality Full time

PRIMARY RESPONSIBILITIES

: Organizes, counts, folds, labels, or transports linens. Responsible for cleaning multiple guest rooms daily, which includes changing linens, making beds, dusting, sanitizing bathrooms, vacuuming, and polishing furniture and fixtures. Restocks amenities such as drinking glasses and writing materials. Maintains cleanliness in corridors and stairways. Washes and scrubs bathroom floors. Cleans carpets, upholstered furniture, and drapes. Dusts surfaces, washes walls and woodwork, and cleans windows, door panels, and sills. Empties wastebaskets and cleans ashtrays. Disposes of trash and waste appropriately. Restocks bathroom supplies and replaces light bulbs as needed. Thoroughly cleans bathroom vanities, toilets, mirrors, walls, and exhaust fans. Conducts quality checks on in-room amenities such as televisions, telephones, air conditioning units, and smoke detectors. Collects any items left behind in rooms and submits them to Lost and Found, adhering to hotel protocols. Reports maintenance issues to the appropriate department through established communication channels. Takes responsibility for the careful use of supplies and equipment necessary for job duties. Adheres to uniform standards at all times. Aims for a score of 90% or higher on room inspections. Greets each guest warmly and acknowledges their presence. Possesses comprehensive knowledge of in-house products and local area information to assist guests as needed. Demonstrates proper organizational skills when stocking carts and ensures timely restocking after completing room assignments. Exhibits teamwork in maintaining cleanliness in communal areas. Responds promptly (within 10 minutes) to guest requests for housekeeping supplies. Uses guest names consistently when entering occupied rooms. Conducts daily checks on all vacant rooms to ensure accurate status. Keeps the supply room clean, neat, and organized. Displays a cooperative attitude and assists colleagues when necessary.
REQUIRED SKILLS AND ABILITIES: Ability to understand, read, write, and speak basic English, facilitating communication with team members and guests. Ability to apply common sense to follow simple one- or two-step instructions. Ability to operate in standardized situations with minimal variables. Willingness to work flexible shifts. Exemplary customer service skills are essential. Ability to work collaboratively as part of a team. PHYSICAL REQUIREMENTS: Regularly required to stand, use hands to manipulate objects, reach with arms, and perform tasks such as stooping, kneeling, crouching, or crawling. Frequently required to walk, climb, balance, and communicate verbally. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Capable of effectively using close vision, distance vision, and color vision. Able to function in mentally and physically demanding situations.QUALIFICATION CRITERIA: Professional demeanor and energetic attitude. High school diploma or equivalent preferred. Experience: Four to six months of housekeeping experience or training preferred, but not mandatory.

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