Senior Manager, Sales Operations Lead

3 weeks ago

Fullerton, California, United States Orora Packaging Solutions Full time

Job Title: Senior Manager, Sales Operations

Job Summary:

We are seeking a highly skilled Senior Manager, Sales Operations to join our team at Orora Packaging Solutions. As a key member of our sales team, you will be responsible for ensuring sales targets are met and improving overall productivity and effectiveness through process optimization, strategic planning, and resource allocation.

Key Responsibilities:

  • Oversee the day-to-day operations of the sales department to ensure smooth functioning and achievement of sales targets.
  • Design and implement strategies to improve sales performance, profitability, and market presence.
  • Collaborate with the sales team to identify and understand business needs and objectives, ensuring their alignment with organizational goals.
  • Develop and maintain sales reports, dashboards, and other tracking tools to provide actionable insights and data-driven decisions.
  • Manage and optimize sales processes, sales forecasting, and pipeline management.
  • Monitor the sales performance and implement necessary adjustments to strategies and targets.
  • Analyze sales trends and market dynamics to forecast sales performance and set realistic yet challenging sales goals.
  • Follow up with the marketing team to ensure consistent lead generation and effective promotional activities.
  • Partner with Sales Managers to ensure leads are assigned and sales team follows up with potential customers.
  • Assist in the engagement of leads to assess their fit and determine readiness to involve the sales team.
  • Work closely with the sales team to schedule qualified meetings or product demonstrations, provide valuable insights from lead interactions, and assist in the overall sales process.
  • Collaborate with potential customers to understand their specific business needs, challenges, and goals, in order to align the company's offerings with their requirements.
  • Handle tasks such as contract management and proposal generation.
  • Collaborate with cross-functional teams to streamline operations and facilitate the efficient flow of information.
  • Coordinate with marketing, production, and logistics teams to ensure that customer expectations are met and exceeded.
  • Monitor and evaluate the performance of the sales team, providing regular feedback, coaching, and training to drive continuous improvement.
  • Maintain a deep understanding of customer needs and the competitive landscape within the corrugated industry.
  • Ensure tool utilization, CRM systems to ensure accurate tracking of sales activities and pipeline management and Richardson for Sales Training.
  • Create and maintain comprehensive sales reports and dashboards to provide insights and visibility to stakeholders.
  • Spearhead initiatives to streamline the sales cycle and reduce the time from initial contact to the closure of sales.
  • Communicate with customers and key accounts to build and maintain strong, long-lasting partnerships.
  • Support the sales team in contract negotiations and the closing of deals when necessary.
  • Support channel partner growth.
  • Ensure company sales policies, practices, and ethics codes are met and maintained.
  • Perform other duties and/or responsibilities as assigned.

Requirements:

  • Bachelor's degree in business, marketing, or related field.
  • 5 years of experience in sales or marketing role with a focus on sales strategy and operations.
  • Excellent understanding of sales principles and customer service practices.
  • Expertise in data analysis and visualization tools (e.g., Excel, Power BI).
  • Technical proficiency in sales automation tools, CRM software, and data analysis tools.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
  • Outstanding organizational and time management skills.
  • Excellent verbal and written communication skills, and the ability to present to senior management.
  • Exceptional project management abilities and a track record of leading cross-functional projects.
  • Leadership skills with the ability to influence and engage direct and indirect reports and peers.
  • Excellent communication skills, with the ability to convey complex information succinctly verbally and in writing.
  • Meticulous attention to detail and rigorous in completing tasks.
  • Capacity to think strategically and translate analysis into business strategy.
  • Proven ability to navigate complex sales cycles and customer relationships.
  • Flexibility and adaptability in a fast-paced and dynamic business environment.

Preferred Requirements:

  • Masters degree in Business, Finance, or related field.
  • 10 years as a Sales Operations Manager or Sales Manager, with a focus on corrugated sales.

What We Offer:

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

Here's a sample of the benefits we offer:

  • Medical
  • Dental
  • Vision
  • Generous PTO
  • 401(k) with a Company Match
  • Flexible Spending Accounts
  • Employee Assistance
  • Group Life and AD&D
  • Voluntary Life and AD&D
  • Group Short-Term Disability
  • Group Long-Term Disability

Equal Employment Opportunity:

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount.

We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status.

We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

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