Telecom Systems Specialist

5 days ago


Los Angeles, California, United States Westlake Services Full time
About Westlake Services

At Westlake Services, we are committed to delivering top-notch telecommunication services to our clients. As a leading provider of innovative solutions, we strive to stay ahead of the curve in the ever-evolving world of telecommunications.

Salary

The estimated annual salary for this position ranges from $90,000 to $115,000, depending on factors such as location, experience, and qualifications.

Job Description

We are seeking a highly skilled Telecom Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining complex telecommunication systems, including Cisco Unified Communications platforms. Key responsibilities include:

  • System Maintenance: Troubleshoot SIP, CTI, and call recording related issues throughout the enterprise, identifying root causes and implementing effective solutions.
  • Project Implementation: Engage in telephony infrastructure projects that focus on improving the telecom environment through the evaluation of collaboration solutions.
  • Collaboration with Vendors: Work with existing support vendors to maintain security standards set forth by the infosec team, ensuring required patches, engineering specials, server updates, and client software upgrades.
Required Skills and Qualifications

To succeed in this role, you will need to possess a strong foundation in computer science or a related field, along with relevant work experience in the Cisco Unified Communications platform. Additional requirements include:

  • Cisco Certifications: CCNA, CCNP Collaboration certificates are preferred.
  • Technical Expertise: Strong layer 1 fundamentals relating to Cisco hardware for installation and maintenance, as well as knowledge of CVP, VXML, ICM application scripting, and routing.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to produce and maintain complex SOPs and documentation.
Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, long-term disability plans, flexible spending accounts, 401K matching, employee stock ownership program, wellness programs, and more.

Why Join Our Team?

At Westlake Services, we offer a dynamic work environment that fosters growth, innovation, and collaboration. If you're passionate about delivering exceptional telecommunication services and have the skills and expertise to match, we encourage you to apply for this exciting opportunity.



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