Telecom Network Specialist

7 days ago


Los Angeles, California, United States Westlake Services Full time

Westlake Services is seeking a skilled Telecom Engineer to join our team. As a key member of our telecom infrastructure team, you will be responsible for the day-to-day operations of our Cisco environment, including PCCE, CUCM, Unity, Voice Gateways, CUSP, CTI applications, and VoIP related platforms.

About the Role

The Telecom Engineer will work closely with our engineering team to ensure system stability and uptime. Your responsibilities will include troubleshooting SIP, CTI, and call recording issues throughout the enterprise, working with existing support vendors to maintain security standards, and participating in interactions with internal business departments to define requirements and resolve issues.

You will also provide second-level technical and non-technical support as needed, including client/vendor relations and technical problem solving, and provide training to staff for new systems. Additionally, you will research new technologies to fully understand implementation requirements and implications for integration with other systems.

Required Skills and Qualifications

We are looking for a highly motivated and experienced professional with a strong background in Cisco Unified Communications platform, including PCCE/UCCE. A bachelor's degree in Computer Science or a related field is preferred, along with 2-3 years of experience in the field. CCNA, CCNP Collaboration Certificates are also desirable.



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