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Client Engagement Specialist

2 months ago

Boston, Massachusetts, United States Glades Talent Full time
Job Overview

As a Client Engagement Specialist at Glades Talent, you will play a pivotal role in managing relationships with corporate clients. Your responsibilities will include:

  • Collaboration with Leadership: Partnering closely with the Director of Employer Services to ensure a seamless experience for our corporate clients.
  • Client Engagement Management: Overseeing all facets of client interactions, providing confidential support to both employees and leadership while developing strategies for wellness initiatives.
  • Primary HR Liaison: Acting as the main point of contact for HR and leadership, working collaboratively to meet their needs and nurture long-term partnerships, with a focus on program renewal and expansion.
  • Communication Strategy: Designing and curating communication services for employees, including internal marketing materials to promote wellness programs and inform stakeholders about available offerings.
  • Program Launch Management: Coordinating the launch of client engagements, which includes:
    • Setting up direct employee engagement through tools like Calendly.
    • Organizing all necessary materials (bios, coach videos) for program initiation.
    • Creating promotional content and presentations to enhance coaching visibility and encourage utilization.
  • Utilization Reporting: Preparing and delivering weekly reports on client engagement metrics, including data extraction from Salesforce and analysis of coaching themes.
  • Client Meetings: Conducting bi-weekly meetings to share insights and updates with clients.
  • Webinar Oversight: Managing all webinar content for clients, which involves:
    • Coordinating quarterly meetings to assess current needs and develop written descriptions for clients.
    • Maintaining a content calendar for webinars, ensuring timely delivery of materials.
    • Scheduling and preparing necessary logistics for webinars.
  • Intake Coordination: Managing intake calls for 1:1 mental health and wellness coaching, ensuring proper connection to designated coaches and accurate data entry in Salesforce.

This role is essential in fostering a supportive environment for client engagement and wellness programming at Glades Talent.