Member Team Lead
4 weeks ago
As a Member Team Lead at Sam's Club, you will play a vital role in ensuring exceptional member experiences. You will assist management in supervising associates, assigning duties, and providing guidance on member service approaches and techniques. Your primary responsibility will be to resolve member complaints and issues according to company guidelines while maintaining compliance with company policies and procedures.
Key Responsibilities
• Assist management with supervising associates and assigning duties
• Provide guidance on member service approaches and techniques
• Resolve member complaints and issues according to company guidelines
• Maintain compliance with company policies and procedures
Additional Responsibilities
• Communicate and support membership by providing information on membership types, programs, and benefits
• Process memberships, upgrades, and credit accounts
• Encourage membership renewals and participate in sales and marketing events
• Complete and maintain marketing recaps and other required documentation
Requirements
• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older
Preferred Qualifications
• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits
As a Member Team Lead at Sam's Club, you will enjoy competitive pay, performance-based bonus awards, and other great benefits, including health, financial, and paid time off benefits. You will also have access to Live Better U, a company-paid education benefit program for full-time and part-time associates.
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