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Client Relations and Cashier Expert

2 months ago

Mebane, North Carolina, United States Southern States Full time
Job Overview

Position Summary

The Retail Customer Service Representative is a part-time role responsible for engaging with customers, managing transactions, maintaining cleanliness, and ensuring product availability.

Key Responsibilities
  • Welcomes customers with a friendly demeanor, employing customer-centric communication skills, including maintaining eye contact, providing full attention, assisting in locating products, and expressing gratitude for their patronage.
  • Ensures a safe working environment for self, customers, and colleagues while handling merchandise and equipment.
  • Handles checkout, exchanges, and returns efficiently using cash registers and card processing systems, accurately managing cash flow and providing change as needed.
  • Offers helpful suggestions to customers and identifies opportunities for upselling additional products or services.
  • Responds to customer inquiries via phone in a courteous manner, providing updates on orders, product availability, and current promotions.
  • Restocks merchandise and organizes product displays to maintain a tidy and professional store appearance.
  • Monitors store entrances and exits to enhance safety and security, addressing any concerns with management.
  • Performs routine cleaning tasks to uphold a welcoming atmosphere, including sweeping, mopping, and disposing of waste.
  • Assists with various team functions as needed.
  • Completes other assigned duties as required.

Qualifications

Education: High school diploma or GED preferred, with additional coursework in relevant fields being a plus.

Experience: At least 6 months of experience in a retail environment, demonstrating exceptional customer service and proficiency with point of sale systems.

Essential Skills
  • Demonstrates strong customer service skills and communicates effectively in a professional manner.
  • Ability to learn and apply knowledge of store policies and cash handling procedures.
  • Capable of acquiring knowledge about various store products to assist customers effectively.
  • Attention to detail for accurate transaction processing and loss prevention.
  • Proficient in operating cash registers and payment processing machines.
  • Ability to adhere to a flexible work schedule and report to work punctually.
  • Willingness to work extended hours as necessary.
  • Reliable transportation is required.
Work Environment
  • Primarily operates in a climate-controlled setting, with occasional outdoor work when assisting customers.
Potential exposure to:

• Temperature fluctuations and wet surfaces due to weather conditions.
• Sharp objects and hazardous materials associated with product handling.
• Dust and chemicals related to agricultural products.
• Moving equipment and machinery.
• Moderate noise levels where hearing protection may be necessary.

Physical Requirements

While fulfilling the essential duties of this role, the following physical activities are required:
  • Continuously: Stand, walk, bend, reach, and utilize hands in repetitive motions.
  • Frequently: Turn and twist head, neck, and back.
  • Occasionally: Lift and carry items weighing up to 50 pounds.
Must possess the ability to communicate effectively with customers in a professional manner.

Tools and Equipment Used

Includes phone, cash register, handheld scanners, credit/debit card machines, and cleaning tools.

Southern States Cooperative is an Equal Opportunity Employer and values diversity in the workplace.