Excellence Ambassador

1 week ago


Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly motivated and customer-focused individual to join our team as a Customer Excellence Associate. As a key member of our operations department, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our centres.

**Key Responsibilities**

  • Engage with students and parents to provide timely updates on student progress and address any concerns or queries they may have.
  • Handle customer inquiries and provide support through various communication channels, ensuring that all interactions are professional and courteous.
  • Manage centre administration and internal CRM systems to ensure accurate and up-to-date records.
  • Provide administrative support for student onboarding, including data entry and registration.
  • Facilitate timely payments and resolve any payment-related issues.
  • Contribute to the development and implementation of customer success strategies, focusing on retention, growth, and satisfaction.
  • Perform daily administrative tasks and other duties as assigned to ensure the efficient operation of the operations department.
  • Support student participation and attendance in centre events and courses.

**Requirements**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Proficiency in CRM systems and administrative software.
  • Ability to maintain confidentiality and handle sensitive information.

**What We Offer**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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