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Member Services Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, addressing their inquiries and concerns, and ensuring a positive and welcoming environment for all.
Key Responsibilities:
- Member Support: Assist members with their inquiries and concerns, providing timely and effective solutions to their issues.
- Customer Service: Provide exceptional customer service by addressing and resolving issues promptly, ensuring a high level of member satisfaction.
- Record Keeping: Maintain accurate records of member interactions and transactions, ensuring compliance with company policies and procedures.
- Membership Processing: Process membership applications and payments, ensuring seamless and efficient transactions.
- Facility Tours: Conduct facility tours and promote membership benefits, highlighting the value of our services and facilities.
- Team Collaboration: Collaborate with team members to ensure a positive and welcoming environment, fostering a culture of excellence and customer satisfaction.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with members and team members.
- Customer Focus: Demonstrate a strong customer focus, with a commitment to providing exceptional service and ensuring member satisfaction.
- Organizational Skills: Possess strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Technical Skills: Familiarity with membership management software and other technical systems, with the ability to learn and adapt to new systems and processes.
