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Senior Client Executive

2 months ago

New York, New York, United States Softheon Full time
About Softheon

Softheon is a pioneering force in the healthcare technology industry, dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. Our mission is to empower individuals and organizations with innovative solutions that transform the healthcare landscape.

Job Title: Senior Client Executive I

We are seeking a highly skilled and experienced Senior Client Executive I to join our dynamic team. As a Senior Client Executive I, you will play a crucial role in driving client satisfaction and retention.

Key Responsibilities:
  • Develop and maintain strong, trusting relationships with key clients in the healthcare sector.
  • Act as the primary point of contact, understanding client needs, challenges, and objectives.
  • Proactively engage with clients to identify opportunities for upselling, cross-selling, and maximizing client value.
  • Conduct thorough needs assessments to align healthcare IT solutions and services with client requirements effectively.
  • Collaborate with cross-functional teams to ensure seamless delivery of solutions and exceptional client experiences.
  • Drive successful project implementation, manage timelines, and meet project goals and client expectations.
  • Stay informed about industry trends, regulations, and advancements in healthcare IT.
  • Provide valuable insights and thought leadership to clients.
  • Analyze market trends, competitor activities, and client needs to identify new business opportunities and develop strategic growth plans.
  • Monitor client satisfaction levels, gather feedback, and address concerns promptly.
  • Prepare and deliver client presentations, proposals, and participate in contract negotiations.
  • Provide regular reports and updates to senior management on key client metrics, revenue projections, and client satisfaction levels.
Requirements:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field. A master's degree is preferred.
  • Proven track record of at least 5 - 7 years in a client-facing role, preferably within the healthcare IT industry.
  • Excellent communication and interpersonal skills, capable of building rapport and credibility with clients at all organizational levels.
  • Exceptional project management and organizational abilities, adept at prioritizing and managing multiple client engagements simultaneously.
  • Analytical mindset with the ability to gather and interpret data to make informed business decisions.
  • Proficiency in Microsoft Office Suite.
  • Deep understanding of the healthcare industry, including knowledge of healthcare IT solutions, regulations, and market dynamics.
What We Offer:
  • Salary - $75,000/yr - $95,000/yr
  • Comprehensive benefits package, including health, vision, and dental coverage for you, your spouse, and dependents.
  • Additional benefits, including a monthly wellness stipend and internet stipend, 401K with a match, employee assistance program, disability/life insurance, and parental leave.
  • 15 days to discretionary PTO based on YOS plus 9 additional holidays.
  • Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities.
About the Role:

This role offers a rewarding opportunity to make a significant impact within the healthcare sector, leveraging your expertise to deliver exceptional service and strategic insights that positively influence our clients' operations and outcomes.

We are an equal opportunity employer and value diversity in all its forms. We strongly believe that employing a diverse workforce is key to our success.