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Product Support Analyst

2 months ago

Orlando, Florida, United States AssistRx Full time
Job Overview

The role presents an exciting opportunity to become a Product Support Specialist by leveraging proprietary systems to develop, evaluate, and sustain our collection of electronic prior authorization (ePA) forms and workflows. This position is integral to supporting the continuous expansion of the company's diverse product offerings. It necessitates thorough research, meticulous attention to detail, and a robust work ethic.

Key Responsibilities
  • Conduct comprehensive research on electronic platforms, including databases and repositories, to ascertain formulary status and prior authorization prerequisites for all medications.
  • Evaluate system modifications in preparation for deployment, documenting software issues, and communicating findings to software developers and relevant departments.
  • Engage in product design assessments to contribute insights on functional specifications, product designs, processes, or potential challenges.
  • Utilize foundational clinical knowledge to associate prior authorization forms accurately.
  • Develop cohesive question sets based on specific inquiries provided by payers.
  • Formulate cohesive question sets utilizing specific data supplied by clinical personnel.
  • Design workflows within proprietary systems.
  • Adhere to privacy and security protocols, along with applicable data and security regulations.
Qualifications
  • Understanding of prescription drug reimbursement, including insurance plan types, major medical benefits, and prior authorizations.
  • Basic knowledge of prescription medications, encompassing administration, route, dosage, form, and drug classifications.
  • Proficient computer skills, particularly in Microsoft Office Suite, Adobe Acrobat, web-based applications, and typing skills.
  • Ability to adapt and learn swiftly, particularly in alignment with company and program policies and procedures.
  • Exceptional attention to detail with the capacity to perform tasks repetitively.
  • Strong written and verbal communication abilities.
  • Interpersonal skills to effectively collaborate with a diverse range of individuals and groups.
  • Prior experience in Specialty Pharmacy or Managed Care with familiarity in specialty medications and prior authorizations.
Employee Benefits
  • Supportive and progressive work environment
  • Competitive compensation structure
  • 401(k) matching with immediate vesting
  • Comprehensive medical, dental, vision, life, and short-term disability insurance

AssistRx, Inc. is committed to being an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories under federal, state, or local laws.

All employment offers with AssistRx are contingent upon the successful completion of a pre-employment background check.

In compliance with federal regulations, all individuals hired will be required to verify their identity and eligibility to work in the United States and to complete the necessary employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered the property of AssistRx, and no fee will be paid in the event of a hire.