Veterinary Service Representative

7 days ago


Ocala, Florida, United States Maricamp Animal Hospital Full time
Job Overview

We are seeking a highly skilled Veterinary Service Representative to join our team at Maricamp Animal Hospital. This is a full-time position that offers a competitive salary of $16.00 - $18.00 per hour, paid bi-weekly. The successful candidate will be responsible for providing exceptional customer service, handling client inquiries, and promoting our veterinary services.

About the Role

This role is perfect for individuals who are passionate about animal welfare and have excellent communication skills. As a Veterinary Service Representative, you will be the first point of contact for clients, providing information and support regarding our products and services. Your goal will be to deliver a positive client experience, drive sales, and build long-term relationships with our clients.

Key Responsibilities
  • Provide professional and courteous communication to clients via phone, email, or in-person
  • Maximize sales opportunities by proactively reaching out to clients to schedule appointments and promote additional services
  • Nurture client relationships by providing exceptional customer service and addressing their concerns promptly
  • Manage client interactions and pipeline by accurately tracking and documenting conversations, identifying client preferences, and ensuring their needs are met
Requirements
  • 2 years of experience in customer service and appointment scheduling, preferably in healthcare or a related industry
  • Education in customer excellence or customer service
  • Knowledge of veterinary medicine
  • Bilingual English & Spanish is an asset
Benefits
  • Tuition Assistance
  • 401(k) with employer match
  • Dental Insurance
  • Employee assistance program
  • In-House Veterinary Care Employee Discount
  • Paid time off
  • Employee Discount Program
  • Professional development assistance
  • Referral program
  • Vision insurance


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