Customer Services Representative Position
2 weeks ago
We are seeking a highly motivated and customer-focused CUSTOMER SERVICES REPRESENTATIVE to join our team at S and T Bank. This is an excellent opportunity for individuals who enjoy interacting with people, working in a fast-paced environment, and providing top-notch service to our customers.
As a Customer Services Representative, you will be the face of our bank, interacting with customers on a daily basis to resolve issues, answer questions, and provide exceptional service. You will work closely with other team members to ensure seamless delivery of services and achieve sales goals.
About the Role
The ideal candidate will have 1-2 years of general experience and a high school diploma or equivalent basic academic education. You must possess excellent communication skills, both written and verbal, and be comfortable working in a team environment. Proficiency in basic math and problem-solving skills is also essential.
Key Responsibilities:
- Resolve customer complaints and concerns in a timely and professional manner.
- Provide accurate and efficient service to customers, ensuring their needs are met and exceeded.
- Work collaboratively with other team members to achieve sales goals and improve customer satisfaction.
- Maintain a clean and organized workspace, adhering to all bank policies and procedures.
Working Conditions
This position requires standing for 2 hours per day, sitting for 5 hours per day, and using manual dexterity skills for typing and data entry up to 40% of the business day. The ability to lift up to 50 pounds occasionally is also necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What We Offer
We offer a competitive salary range of $15.00 - $19.23 per hour, depending on experience. In addition to a rewarding career, we also provide benefits such as equal employment opportunities, employee recognition programs, and training opportunities to help you grow professionally.
Join our team today and take the first step towards a fulfilling career in banking Our mission is to deliver exceptional service to our customers while fostering a positive and inclusive work environment. Apply now to become a part of our dynamic team
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