Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, providing expert product and service knowledge, and ensuring seamless interactions with our customers.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Contribute to the growth of the organization by engaging customers, scheduling appointments, and selling parts and services that meet their needs.
- Work collaboratively with the management team to implement and execute safety procedures, ensuring a safe and healthy work environment.
- Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
- Effectively communicate with all associates, management, and customers, interpreting and retaining information, and applying knowledge appropriately.
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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