Risk Management Specialist

2 weeks ago

Southfield, Michigan, United States Michigan First Credit Union Full time

Job Summary:

Michigan First Credit Union is seeking a highly skilled Risk Management Specialist to join our team. As a key member of our Risk Management Team, you will play a critical role in implementing policies and practices that limit or reduce financial, physical, and human risks associated with operating a financial institution.

Key Responsibilities:

  • Prepare and/or review Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) compliance reports, including Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and Monetary Instrument Reports.
  • Review and respond to early warning systems, queues, and reports to prevent fraud, mitigate fraud losses, identify errors, and investigate and report suspicious activity.
  • Research, resolve, and track member fraud and identity theft claims using a consistent and well-organized system.
  • Conduct additional research and follow through on more complex cases, investigating member transactions through comprehensive research using investigative systems and tools, including review of CCTV video.
  • Ensure clear, concise, and compelling research is documented thoroughly, preparing detailed written reports for periodic fraud and dispute tracking, and presenting factual documentation and recommendations to leadership.
  • Effectively communicate with members utilizing interviewing techniques, communicating status updates, and finalizing decision outcomes to members through both written and verbal communication.
  • Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud and reduce exposure to losses.
  • Provide consultative support to team members regarding scams, risk mitigation strategies, physical security, fraud management, training, and BSA compliance.
  • Access physical security systems, maintain system security profiles, and provide access to authorized users.
  • Work directly with legal counsel and appropriate law enforcement or government agencies as necessary.
  • Research, retrieve, and transmit subpoena information/documentation requests as appropriate.
  • Knowledgeable about state, federal, and local rules and regulations, restrictions, and requirements relative to the risk exposures inherent in the credit union's operations.
  • Becomes an advocate of the Michigan First culture, supporting diversity, philosophy, and other credit union initiatives, fostering a positive image of Michigan First via professional representation in all contacts, and complying with all of Michigan First's mission and vision goals.
  • Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree preferred plus a minimum of one year of loss prevention experience and at least three years related experience and/or training; or equivalent combination of education and experience.
  • Prior experience working in a financial institution preferred.
  • Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community.
  • Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors, and regulators on complex situations.
  • Ability to read, analyze, and interpret common technical journals, financial reports, and information, and appropriate legal documents.
  • Superior quantitative and analytical skills.
  • Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures, and regulations.
  • Ability to write reports, case notes, account notes, etc., that conform to a prescribed style and format.
  • Ability to confidently and effectively present information verbally to members, team members, and leadership.
  • May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents, and obtaining information.
  • May be required to appear at legal proceedings.
  • Ability to maintain composure under stressful situations.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Excel, PowerPoint.
  • Fully knowledgeable in credit union terminology and acronyms commonly utilized in the day-to-day communication of team members, leaders, and others involved in the credit union system.

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