Reunification Support Specialist

3 weeks ago

Philadelphia, Pennsylvania, United States Achieving Reunification Center Full time
Reunification Support Coach

About the Role:

The Reunification Support Coach will partner with parents and caregivers to guide them in moving toward reunification and family stability utilizing a parent-centered coaching model. The Coach will work to enroll and support an assigned caseload of parents/caregivers through scheduled virtual or in-person meetings monthly, as well as monthly check-ins and other parent interactions as needed to foster the Coach/Parent relationship.

Key Responsibilities:

  • Facilitate parent engagement through email, text, and telephone to engage parent/caregiver in ARC services.
  • Use motivational interviewing as a counseling technique to enhance the desire around behavior change.
  • Integrate principles of high expectations and ability to adopt an unbiased approach when working with parents.
  • Build and maintain relationships with parents enrolled in ARC through a minimum of two scheduled in-person and/or virtual meetings to participate in goal setting, planning, and monitoring.
  • Understand the impact of executive functioning on parent capacity regarding goal setting and ability to maintain an effective working relationship.
  • Has access to and/or ability to develop a network of resources to support parents to address reunification barriers.
  • Prepare written reports and submit to the assigned CUA team to provide updates on parent/caregiver participation level and experience at ARC.
  • Provide parent/caregiver and assigned CUA team with written evidence of successful participation in ARC services, i.e., letters of service completion, certificate of service completion to be shared during Family Court hearings.
  • Work collaboratively with assigned CUA as needed to address parent/caregiver needs and concerns.
  • Conduct visits to assigned Community Umbrella Agencies at least once per month to support parents and case conference with CUA case managers.
  • Provide engagement and solicitation around ARC services to the public at Philadelphia Family Court and community events in an effort to increase awareness about ARC and enroll eligible parents in services.
  • Maintain accurate and timely records of parent communication and documentation in the ARC database, Penelope.
  • Maintain client documentation in individual's electronic ARC folder.
  • Actively participate in ARC professional development opportunities to increase skills in partnering with parents/caregivers.
  • Work collaboratively with members of the ARC Team and ARC contractors as needed to support parent/caregivers' needs and concerns.
  • Complete parent referrals for services and resources.
  • Review and update goal plans as needed to reflect ongoing parent/caregiver needs and progress.

Requirements:

  • Bachelor's Degree in Social Work, Human Services, or related field required. Will consider an equivalent combination of relevant education and experience in lieu of a Bachelor's Degree.
  • A minimum of three years of case management or similar experience.
  • Proficiency in Microsoft Office Suite.
  • Highly organized with ability to effectively manage time and respond to deadlines.
  • Excellent listening and communication skills.
  • Experience in motivational interviewing preferred.
  • Knowledge of the child welfare system is preferred.
  • Demonstrated written and verbal communication skills, including typing, writing, and presentation.
  • Ability to travel to alternative worksite locations (CUA, Family Court, community location).
  • Ability to work evenings and Saturdays.

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