Patient Support Associate
1 week ago
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everyone. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
Responsibilities- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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