IT Field Operations Technician

3 weeks ago

Saint Paul, Minnesota, United States Prime Therapeutics Full time
Job Description

Our team at Prime Therapeutics is seeking a skilled IT Field Operations Technician to provide on-location end user support during core business hours. As a key member of our IT department, you will be responsible for troubleshooting and resolving technical issues, configuring and deploying workstations and printers, and maintaining inventory of assets.

Key Responsibilities:

  • Provide on-site or remote desktop support for end users' workstations and related equipment
  • Configure and deploy workstations and printers
  • Install, configure, and troubleshoot standard software issues
  • Troubleshoot and resolve standard technical problems; document, track and monitor incidents and work orders; and provide timely feedback to customers during and upon resolution
  • Follow all policies, processes, and procedures
  • Maintain inventory of assets

Requirements:

  • 2-year college/technical degree in computer related field or 1 year of work experience in computer service-related position; HS diploma or GED is required
  • Experience with desktop hardware, operating system software, and desktop productivity applications
  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Preferred Qualifications:

  • PBM/health care environment experience
  • IT Customer Service experience
  • Ticket tracking system experience

Physical Job Requirements:

  • Ability to work a flexible schedule including weekends, holidays, over-time, and shifts outside of Prime's core hours
  • Ability to lift/carry up to 50 pounds occasionally
  • Constantly required to sit, use hands to handle or feel, talk and hear
  • Frequently required to reach with hands and arms
  • Occasionally required to stand, walk and stoop, kneel, and crouch

Reporting Structure:

Reports to a supervisor or manager in the IT department

Pay Range:

Potential pay for this position ranges from $39.38 based on experience and skills. Pay range may vary by 8% depending on applicant location.

Equal Opportunity Employer:

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

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