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Customer Service Representative

2 months ago

Whitehouse Station, New Jersey, United States Chubb Full time
Job Description

At Chubb, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide superior customer service and technical support via various communication channels.
  • Maintain a high level of detail and accuracy in handling customer requests and resolving issues.
  • Assume ownership and timeliness in handling customer requests, ensuring efficient and accurate resolution.
  • Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
  • Learn and apply knowledge of personal lines insurance principles and Chubb products to provide accurate and effective support.
  • Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries.
  • Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
  • Collaborate with team members and business partners to provide a quality experience for our agents.
  • Comply with corporate policies, regulatory standards, and business processes.
Qualifications and Skills:
  • Strong decision-making velocity in a fast-paced, high-volume environment.
  • Outstanding communication skills, both verbal and written.
  • Proficient in computer skills, multi-application navigation, and multi-tasking.
  • Experience in a high-volume processing center with a strong focus on superior service is a plus.
  • Demonstrate professionalism, accountability, and a commitment to providing front-line service.
  • Track record of success in managing competing demands, problem-solving, and strong decision velocity.
  • Chubb's ideal team member is someone with an ongoing desire for professional and personal development and a commitment to accuracy and best-in-class service.
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus.