Senior Customer Relationship Manager
4 weeks ago
About the Role
We are seeking a Senior Customer Relationship Manager to join our team at Easy Recruiter. In this position, you will be responsible for managing business relationships with all banking customers using our core solutions and Core Director. You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This role requires strong communication skills and the ability to work effectively with multiple departments within our organization to facilitate effective communication with our customers and organizational support. This position will require travel up to 25% of the time to client sites to better strengthen the Firstup Client Relationship and to understand the culture of the financial institution. This position can be worked remotely, but will be supporting clients in the Eastern and Central time zones and must be able to work accordingly.
Key Responsibilities
As the single point of contact for each assigned customer, you will assist with the research and resolution of all matters, for all applicable products and services. You will build and maintain close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. You will maintain a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. You will assist with research and resolution of identified issues and report pertinent findings to management in the defined method. You will track and manage the resolution of all issues for new customers, as well as, post-release issues for existing customers. You may perform other job duties as assigned.
Requirements
You must have a minimum of 6 years of banking operations experience or customer relationship experience within the banking or financial industry. You must be able to travel 25% of the time to assigned clients. A Bachelor's degree is preferred, but not required. Experience with JHA products and services is also a plus.
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