Call Center Team Lead Specialist
4 days ago
We are seeking an experienced Call Center Team Lead Specialist to join our team at Medamorph LLC. This is a Full-Time position that offers a competitive salary range of $24-$30.
This role reports directly to the Call Center Manager and is based in Louisville, CO.
The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in hospital scheduling.
Responsibilities:- Scheduling Management:
- Utilize scheduling software to manage patient appointments efficiently.
- Ensure accurate and timely scheduling of patient appointments based on physician availability and patient preferences.
- Team Leadership:
- Lead a team of Remote Patient Schedulers II.
- Provide ongoing guidance, support, and training to team members.
- Conduct monthly 1:1 meetings with team members to assess performance and provide feedback.
- Performance Metrics:
- Track and report on key performance metrics related to patient scheduling.
- Work towards meeting and exceeding monthly targets.
- Communication and Coordination:
- Collaborate with other departments to facilitate smooth patient scheduling processes.
- Communicate effectively with patients to confirm, reschedule, or cancel appointments as needed.
- Staff Development:
- Provide updates on new policies, procedures, and tools related to patient scheduling.
- Foster a positive and collaborative work environment.
- A minimum of two years' experience as a Medical Assistant is strongly preferred.
- Hospital scheduling experience is also preferred.
- A high school diploma or equivalent; some college or medical office management coursework is a plus.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in using scheduling software and Microsoft Office suite.
- Detail-oriented with the ability to maintain accuracy under pressure.
- Knowledge of medical terminology and healthcare scheduling procedures is preferred.
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