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Public Sector Support Specialist

4 weeks ago


Columbus, Ohio, United States Randstad Full time
Job Overview

Are you passionate about delivering exceptional customer service and helping others? We are seeking a dedicated Public Sector Solution Center Representative to provide expert assistance to public sector clients.

Key Responsibilities:

  • Assist public sector clients with inquiries and troubleshoot issues via phone, email, and chat.
  • Work collaboratively with internal teams to ensure timely and effective solutions.
  • Document interactions, issues, and resolutions using CRM tools.

Qualifications:

  • Previous customer service or support experience, preferably in the public sector or government-related fields.
  • Problem-solving skills and attention to detail.
  • Ability to work independently in a fast-paced, remote environment.
  • Proficiency with CRM tools and basic office software (MS Office, etc.).

What We Offer:

  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • A competitive salary range of $18.5 - $19 per hour.
  • A first-shift schedule with work hours from 8 AM - 5 PM.
  • Opportunities for growth and development in a dynamic and supportive environment.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.