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Senior Veterinary Training Specialist

2 months ago

Atlanta, Georgia, United States Chewy Full time

Position Overview:

Chewy is seeking a Senior Veterinary Learning and Development Trainer to enhance our remote training initiatives. This role is pivotal in shaping the onboarding journey and ongoing educational programs for our veterinary staff. The Senior Trainer will elevate the training experience, ensuring the effective transfer of knowledge regarding policies, procedures, and company culture. Our aim is to provide a consistent and impactful learning experience that drives performance among all veterinary team members.

Key Responsibilities:

  • Focus on delivering comprehensive training content to new veterinary team members.
  • Implement consistent and effective training methodologies utilizing blended learning techniques.
  • Facilitate engaging Instructor-Led Training (ILT) and Virtually Instructor-Led Training (VILT) sessions.
  • Monitor and report on trainee progress and areas for improvement to management and stakeholders post-training.
  • Provide real-time coaching to trainees in a constructive manner, addressing corrective actions as needed.
  • Conduct training sessions for trainers to enhance their instructional skills.
  • Collaborate with cross-functional teams as a subject matter expert to develop and refine training programs tailored to learner needs.
  • Foster engagement through effective facilitation and collaboration, exemplifying a customer-centric culture.
  • Convey information in an engaging and easily digestible manner.
  • Identify and address gaps in the training experience to further business objectives.

Qualifications:

  • Active Veterinary Technician License/Certification (CVT, LVT, RVT) required.
  • Minimum of three (3) years of experience in training and educational program development.
  • At least three (3) years of experience in small animal veterinary practice or a related field.
  • Proven expertise in facilitation with a solid understanding of adult learning principles.
  • Ability to guide and develop new hires throughout their onboarding process.
  • Exceptional written and verbal communication skills, capable of engaging with a diverse range of stakeholders.
  • Demonstrated ability to translate business requirements into actionable training strategies.
  • Proficient in training and facilitation deliverables.
  • Competent in Microsoft Office Suite (PowerPoint, Excel, Word, etc.).
  • High School Diploma required.
  • Willingness to travel extensively for training sessions and organizational needs.

Preferred Qualifications:

  • Bachelor's degree is preferred.
  • Previous experience in customer service or high-volume service-oriented environments is advantageous.