Senior IT Training Specialist
2 weeks ago
Frontend Arts is seeking a highly skilled Senior IT Training Specialist to join our team. The ideal candidate will have a strong background in training and software implementation, with a focus on technical and non-technical audiences.
Key Responsibilities:- Deliver high-quality training to end users, business partners, and project teams on iQuote and other software applications.
- Support business partners through cutover and go-live activities, hypercare, and transition to normal support.
- Provide first-level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets.
- Plan, develop, and organize training materials, operational procedures, and manuals for applications in a manufacturing environment.
- Track participation in training and advise the implementation team accordingly.
- Implement practice requirements checks on learnings, quizzes, and tests to ensure adoption of learnings.
- Maintain a comprehensive library of technical terminology and documentation.
- Author and edit documents to maintain continuity of style and content.
- Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added.
- Assist in evaluation and testing of provided software patches and enhancements.
- Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation.
- Monitor usage of various training materials.
- Work with applications standards team and business process team to create and maintain day-in-the-life checklists.
- Collect and store signed-off checklists from implementation teams.
- Facilitate translation of training materials to required languages.
- Liaise with Corporate Training Department to ensure documentation meets WestRock standards.
- 5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment.
- Strong written, verbal communication, and presentation skills for both technical and non-technical audiences.
- A working knowledge of systems and processes of converting plants.
- Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience).
- Ability to prioritize with an execution focus.
- High standard of proficiency in MS Office, SharePoint, Microsoft Teams.
- Demonstrate ability to operate in a rapidly changing environment.
- Ability to travel.
A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in the technology industry.
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