Senior IT Training Specialist

2 weeks ago


Atlanta, Georgia, United States Frontend Arts Full time
Job Title: Senior IT Training Specialist

Frontend Arts is seeking a highly skilled Senior IT Training Specialist to join our team. The ideal candidate will have a strong background in training and software implementation, with a focus on technical and non-technical audiences.

Key Responsibilities:
  • Deliver high-quality training to end users, business partners, and project teams on iQuote and other software applications.
  • Support business partners through cutover and go-live activities, hypercare, and transition to normal support.
  • Provide first-level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets.
  • Plan, develop, and organize training materials, operational procedures, and manuals for applications in a manufacturing environment.
  • Track participation in training and advise the implementation team accordingly.
  • Implement practice requirements checks on learnings, quizzes, and tests to ensure adoption of learnings.
  • Maintain a comprehensive library of technical terminology and documentation.
  • Author and edit documents to maintain continuity of style and content.
  • Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added.
  • Assist in evaluation and testing of provided software patches and enhancements.
  • Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation.
  • Monitor usage of various training materials.
  • Work with applications standards team and business process team to create and maintain day-in-the-life checklists.
  • Collect and store signed-off checklists from implementation teams.
  • Facilitate translation of training materials to required languages.
  • Liaise with Corporate Training Department to ensure documentation meets WestRock standards.
Requirements:
  • 5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment.
  • Strong written, verbal communication, and presentation skills for both technical and non-technical audiences.
  • A working knowledge of systems and processes of converting plants.
  • Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience).
  • Ability to prioritize with an execution focus.
  • High standard of proficiency in MS Office, SharePoint, Microsoft Teams.
  • Demonstrate ability to operate in a rapidly changing environment.
  • Ability to travel.
Education:

A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in the technology industry.



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