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Executive, Enterprise Loan Operations
2 months ago
We are seeking a highly experienced and skilled Director, Lending Fulfillment Administrator to join our team at National Bank of Arizona. As a key member of our leadership team, you will be responsible for managing a team of loan fulfillment operations staff and overseeing the execution of lending operations processes.
Key Responsibilities- Manage a team of loan fulfillment operations staff, providing guidance and support to ensure efficient and accurate loan processing.
- Collaborate with the enterprise lending and management team to design, develop, and implement strategies to improve internal and external customer satisfaction, reduce processing times, and enhance reporting and measurement systems.
- Establish and monitor efficiency standards for loan operations functions and staff to ensure timely and accurate loan closing and funding.
- Develop and implement processes, procedures, and policies to ensure compliance with lending regulations and minimize risk.
- Assist with regulatory exams and loan audits, ensuring adherence to regulatory requirements.
- Lead and develop a strong team that can handle a diverse workload due to the wide range of loan products being processed.
- Communicate and execute objectives necessary to meet strategic goals, working closely with the Affiliate Banks and Operations Management team to ensure alignment.
- Responsible for hiring, terminations, and conducting performance reviews.
- Some travel may be required for this role.
- Requires a bachelor's degree in business, finance, or a related field and 12+ years of extensive lending operations-related experience.
- Management experience is required, with a combination of education and experience meeting job requirements.
- Broad knowledge of lending operational processes, procedures, practices, principles, applications, and methods.
- Advanced working knowledge of lending regulations, laws, and compliance.
- Exceptional leadership and people development skills are required, along with excellent management and communication skills, both verbal and written.
- Excellent interpersonal skills and ability to work with various levels of management and staff.
- Ability to manage multiple geographic areas and/or groups.
- Ability to set strategic goals and objectives.
- Ability to identify, analyze, and understand issues, problems, and opportunities.
- Excellent organizational, project, and time management skills.
- Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in decision making and problem solving.
- Advanced knowledge of lending systems.
- Strong change management skills, with the ability to implement changes.
- Medical, dental, and vision insurance - starting on day one.
- Life and disability insurance, paid parental leave, and adoption assistance.
- Health savings (HSA), flexible spending (FSA), and dependent care accounts.
- Paid training, paid time off (PTO), and paid federal holidays, and any applicable state holidays.
- 401(k) plan with company match, profit sharing, and competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year.
- Employee ambassador preferred banking products.