Automotive Service Advisor
5 days ago
We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team at Drive Automotive Services, Inc. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.
Responsibilities:- Greet customers and assist them with any inquiries they may have, either by phone or in person.
- Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
- Consult with customers on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Keep customers informed on completion times, service expenses, and possible changes in a timely manner.
- Remain involved with the delivery of vehicles to customers upon completion to ensure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries, whether by phone or in person.
- Spend quality time building relationships with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
- Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store's General Manager.
- Provide timely communication with management regarding applicable needs.
- Record and report any damage to the company or customer property immediately.
- Must have 2-3 yrs. Service Advisor Experience.
- Must be Career and Goals Driven.
- Must have 1-2 yrs. Customer Service Experience.
- Responsible for greeting customers.
- Asking discovery questions to better service customer needs.
- Assist in identifying and finding a resolution to customer automobile repairs.
- Pay for performance culture- Increase your earning potential with no limitations.
- Medical, Dental, Vision, Life, and Disability Insurance.
- Sundays and Holidays off.
- 5-day work week.
- Paid Time Off.
We pride ourselves on a family-oriented culture and offer a lucrative pay structure based on performance incentives and production. Drive Automotive Services, Inc. is an Equal Opportunity Employer.
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