Vehicle Maintenance Coordinator

3 weeks ago


Richmond, Kentucky, United States Main Street Auto Full time
About the Role

As a Service Advisor, you will play a pivotal role in providing exceptional customer service and ensuring customer satisfaction.

You will greet customers and provide a warm, friendly, and professional atmosphere.

Responsibilities:

  • Manage customer interactions and respond to inquiries in a timely and professional manner.
  • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.

Requirements:

  • High school diploma or equivalent (additional automotive education or certification is a plus).
  • Proven experience as a Service Advisor in the automotive industry or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
  • Strong organizational and time management abilities to handle multiple tasks efficiently.


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