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Field Service Technician

2 months ago

Matthews, North Carolina, United States Windstream Full time
About the Role:

As a Field Service Technician at Windstream, you will play a vital role in representing our leading telecommunications brand, connecting homeowners, small businesses, enterprise clients, and carrier partners across the United States. Our team of Field Service Technicians is passionate about technology and customer satisfaction, providing technical expertise and support to create meaningful connections with customers that lead to long-term relationships.

Key Responsibilities:
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services to resolve the communications needs of customers.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicles.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements:
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift 50lbs and capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High School Degree or GED equivalent.
Benefits:
  • Medical, Dental, Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, Child Life Insurance Plans.
  • Educational Assistance Plan.
  • Identity Theft, Legal, Auto & Home and Pet Insurance.
Windstream CIB Statement:

At Windstream, we cultivate a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.