Field Engineering Specialist

4 hours ago

Matthews, North Carolina, United States Roche Holdings Inc. Full time
Job Title: Field Engineering Specialist

Roche is a global leader in healthcare, and we're seeking a highly skilled Field Engineering Specialist to join our team. As a Field Engineering Specialist, you will be responsible for providing technical support and repair services for Roche's assigned product lines.

The Opportunity:
  • Showcase your expertise in technical repair for Roche assigned product lines.
  • Offer valuable service to laboratory customers in your assigned territory.
  • Provide routine technical support, on-site service and repair of Roche products.
  • Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
  • Diagnose and resolve mechanical, hardware, software, and system failures.
  • Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements:
  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
  • Successfully training or certification as defined by RD Services Leadership and policy.
  • Ability to travel, including some overnight travel, is required.
Preferred Qualifications:
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Benefits:

Roche offers a competitive salary range of $66,200.00-123,000.00, based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

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