Customer Experience Representative

2 weeks ago


Hagerstown, Maryland, United States Antietam Broadband Full time

Antietam Broadband is a dynamic company seeking an exceptional individual to fill the role of Customer Experience Representative. This is a full-time position, and compensation for this role is $15.00-$17.00 per hour plus commissions and overtime pay if applicable.

This role involves providing top-notch customer service related to video, high-speed internet, and telephone services for residential and commercial customers. If you're looking for a company that values growth and has a friendly working environment, then Antietam Broadband is the place for you.

The key responsibilities for this role include:

  • Prioritizing and organizing tasks effectively
  • Utilizing problem-solving techniques with high-end broadband equipment
  • Proficiency in using personal computers and software applications (e.g., word processing, spreadsheet, billing system)
  • Bachelor's degree or equivalent required; 3 years of CATV or other relevant technical/electronic experience preferred

This role requires excellent communication skills, including phone etiquette and de-escalation techniques. You'll be responsible for selling and promoting company products and services, achieving sales goals, and resolving customer account issues. Additionally, you'll need to maintain accurate records and follow all safety rules and company policies.

We offer a comprehensive benefits package, including family medical, dental, and vision coverage, as well as a 401(k) plan with generous company match. You'll also receive paid time off, volunteer paid time off, and paid holidays.

If you're passionate about delivering exceptional customer service and have a strong desire to grow with a company, we encourage you to apply for this exciting opportunity.



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