Guest Experience Specialist

6 days ago


Hagerstown, Maryland, United States Bob's Discount Furniture Full time
Join Our Team as a Customer Service Representative

About the Role
At Bob's Discount Furniture, we're committed to delivering exceptional customer experiences through our Guest Experience Specialists. As a Customer Service Representative, you'll play a vital role in achieving this goal by engaging customers, understanding their needs, and offering personalized solutions. Your primary focus will be on building strong relationships with clients, driving sales through consultative approaches, and maintaining a high level of product knowledge.

Salary and Benefits
The estimated annual salary range for this position is between $45,000-$65,000, based on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development.

Key Responsibilities
• Greet and engage customers, exploring their home furnishings needs and preferences
• Provide expert advice and guidance on product selection and usage
• Develop and maintain strong relationships with customers, driving repeat business and loyalty
• Stay up-to-date on products, promotions, and services to answer customer inquiries accurately

Requirements
To succeed in this role, you'll need excellent communication and interpersonal skills, a passion for delivering exceptional customer experiences, and a willingness to learn and adapt to changing situations. We encourage motivated and results-driven individuals to apply for this opportunity.

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