Customer Service Representative

2 weeks ago


Hagerstown, Maryland, United States David's Bridal Full time
About the Role

We are seeking a skilled Alterations Customer Service Representative to join our team at David's Bridal. This is a part-time position with an estimated hourly pay rate of $13.25-$13.50.

Job Description
  • Welcome and serve customers in a professional and friendly manner, addressing their needs and concerns.
  • Provide exceptional customer service by listening actively, responding promptly, and resolving issues efficiently.
  • Maintain a clean and organized alterations room, ensuring all equipment and tools are in good working condition.
  • Perform tasks such as pressing garments, steaming fabrics, and inspecting altered items for quality control.
  • Build strong relationships with customers, providing them with excellent service and ensuring their satisfaction.

Key Responsibilities:

  • Manage customer flow effectively, ensuring a seamless shopping experience.
  • Meet operational checklists and maintain store standards.
  • Process transactions accurately, maintaining a high level of integrity.
  • Communicate clearly and concisely, adapting style to suit customers' needs.
  • Proactively address customer concerns, escalating issues when necessary.


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