IT Department Assistant Manager

2 weeks ago

Reston, Virginia, United States HANWHA ADVANCED MATERIALS AMERICA, LLC Full time

Job Summary: We are seeking a highly skilled IT Department Assistant Manager to support the smooth operation of our IT department at Hanwha Advanced Materials America, LLC. The successful candidate will work closely with the IT Manager to oversee day-to-day technical operations, provide technical support, and implement and maintain IT policies and procedures.

Key Responsibilities:

  • Assist the IT Manager in performing related duties.
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Provide first-level technical and functional support for ERP, MES, and WMS systems, cloud-based applications, MS Office Suite, Microsoft Windows client and server operating systems, and computer and peripheral components.
  • Serve as an escalation point for IT troubleshooting, including laptop repairs, email and mobile device support, conference room setup, hardware and networking equipment diagnostics, and software and applications support.
  • Implement and enforce network hardening measures to protect against potential cyber threats and reinforce data protection.
  • Monitor and maintain the organization's IT infrastructure, including servers, network devices, and storage systems in coordination with the IT Manager and headquarters.
  • Monitor SAP, MES, and WMS software functionalities.
  • Ensure the integrity and accuracy of the SAP, MES, and WMS Systems.
  • Report and troubleshoot any technical issues in SAP by working with the IT Manager and HQ Team.
  • Ensure that hardware and software components are up-to-date and compliant with industry standards.
  • Ensure company data security and protection within all systems, including file servers.
  • Collaborate with all departments to understand their technological needs and provide appropriate solutions.
  • Collaborate with vendors and service providers to ensure the procurement of necessary IT equipment and services.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Requirements:

  • Bachelor's degree in computer science, Information Systems, or related field.
  • Minimum of 5+ years of experience with systems and network administration, programming, and management.
  • Good understanding of various network components, including firewalls, routers, switches, access points, etc.
  • Experience in virtualization (Hyper-V or VMware) and cloud management.
  • Good understanding of database management, with experience in SQL Server, Oracle, or MYSQL.
  • Excellent communication, analytical, problem-solving skills, and time management skills.
  • Ability to communicate with and understand the needs of non-technical components, both internal and external.
  • Ability to work creatively and efficiently in a dynamic team environment.

Preferred Qualifications:

  • Experience in a manufacturing environment is a plus.
  • The ability to work with components constantly along a production line without adverse effects.
  • The ability to make timely decisions and provide feedback to each other.
  • Have a strong desire for personal and professional development.
  • Bilingual.

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