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Sales Coordinator
1 month ago
Key Responsibilities:
Greet visitors and answer phone calls, including customer and brand call center reservations, and general hotel inquiries.
Intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files, and prepare correspondence.
Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers.
Maintain communication with group customers regarding the status of their group room block, including entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts, and making individual rooming list reservation changes.
Assist property managers with sales duties as needed, including initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.
Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
Upload and maintain the group files within the sales system for all group bookings at the property level, ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
Maintain inventory and create printed and electronic collateral, including coupons, flyers, and branded sales and marketing pieces.
Participate in Sales Department meetings and provide additional administrative assistance as directed.
Any and all other work as required to complete the primary purpose of the position.
Requirements:
Minimum one (1) year of experience in customer service or clerical experience.
Prior hotel sales office experience, particularly working in a fast-paced environment, is preferred.
High School diploma or equivalent is required.
Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major is preferred.
Proficient in Microsoft Office is required.
Experience with Sales System (Delphi.fdc) and the brand's PMS (OnQ, Opera, etc.) is preferred.
Less than 5% travel requirement.
Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.
Excellent written and oral communication skills and ability to effectively multi-task are required.
Knowledgeable about how organizations work, understands the cultures of organizations, and has excellent customer service skills are preferred.
Benefits:
Competitive compensation plan
Daily Pay
Significant Travel Discounts on Marriott and/or Hilton properties
401k Plans
Medical Insurance
Other property-specific benefits
Opportunities for career growth and development
Internship programs and training and development opportunities
