Retail Sales Representative

1 month ago


Los Angeles, California, United States TCC Wireless Full time
Job Overview

Retail Sales Representatives (RSRs) are key members of the Retail Team of Experts, responsible for bringing the Metro by T-Mobile brand to life.

They embody the T-Mobile spirit, creating energy and excitement around our products and services. RSRs are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

They excel at building meaningful connections with customers, uncovering their needs, and educating them on device and service solutions. RSRs consistently meet performance targets, including sales, customer experience, and quality of sale metrics.

Key Responsibilities:
  • Deliver exceptional customer service and sales experiences, building loyalty and driving revenue growth.
  • Stay up-to-date on T-Mobile's latest innovations, products, and services, leveraging digital tools to enhance customer interactions and onboarding.
  • Complete comprehensive training on the T-Mobile in-store experience, new skills, and processes, ensuring a deep understanding of systems and reference resources.
  • Maximize time on shift, seeking out opportunities to learn about innovations in wireless and technology, and staying ahead of the curve.
  • Collaborate with T-Mobile employees across channels, including business and customer service, to provide seamless customer experiences.
Requirements:
  • High School Diploma or equivalent (required).
  • 6 months of customer service and/or sales experience, with a preference for Retail environment (preferred).
What We Offer:

T-Mobile is committed to helping our employees grow in their careers, providing a dynamic and supportive work environment. We offer competitive compensation, comprehensive training, and opportunities for advancement.



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