Transportation Service Coordinator

3 days ago


Raleigh, North Carolina, United States Brisbon Transportation Group Full time

Job Overview:

We are seeking an experienced Transportation Service Coordinator to join our team at Brisbon Transportation Group. As a key member of our operations team, you will play a critical role in coordinating and dispatching vehicles and drivers, ensuring optimal allocation to meet client needs efficiently.

Main Responsibilities:

  • Providing professional assistance to clients via phone, email, and live chat, addressing inquiries, and assisting with reservations for our chauffeured services, charter and tours, and nEMT operations.
  • Coordinating and dispatching vehicles and drivers, ensuring timely execution and quality assurance.
  • Handling all aspects of booking management, including scheduling, modifications, and cancellations, ensuring accurate input and maintenance of reservation details in the company's dispatch and scheduling platforms.
  • Collaborating with other departments such as sales, safety, and training to ensure a cohesive operation that upholds the company's standards of excellence.

Requirements:

  • Proven experience in customer service, dispatch, or reservations, preferably in the transportation or hospitality industry.
  • Excellent communication skills, both verbal and written, with the ability to engage professionally with clients and team members.
  • Strong organizational and multitasking skills, with the capability to manage numerous tasks or issues simultaneously in a fast-paced environment.

Benefits:

  • Competitive salary: $70,000 - $90,000 per year.
  • Opportunities for professional development and career advancement.
  • A supportive and dynamic work environment.
  • Being part of a company that values service excellence and customer satisfaction.

Estimated Salary: $75,000 per year.



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