Transportation Reservation Specialist
3 weeks ago
Overview:
MV Transportation is a leading provider of paratransit services, seeking an experienced Transportation Reservation Specialist to join our team. The estimated salary for this role is $45,000-$60,000 per year.
The successful candidate will be responsible for accepting trip reservations from eligible passengers, collecting necessary data, and scheduling trips accordingly.
Key Responsibilities:
- Answer passenger calls and collect relevant trip information within the permissible time period.
- Provide system information to current and new passengers, as well as potential passengers accessing the transportation service.
- Complete accurate data entry of passenger file information and negotiate requested times where necessary.
- Communicate with passengers regarding schedule changes or cancellations in a timely manner.
- Maintain up-to-date passenger records in our customer database, ensuring all necessary changes are made.
Qualifications:
- A high school diploma or equivalent is required.
- Experience in paratransit scheduling utilizing Trapeze PASS is preferred.
- Excellent decision-making skills, attendance record, and verbal and written communication skills are essential.
- Prior telephone speaking and/or call center experience is also beneficial.
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