Unity Support Engineer

3 days ago


St Louis, Missouri, United States Datix Full time

We are looking for an experienced Unity Support Engineer to join our team at Datix. In this role, you will be responsible for implementing and monitoring customer integrations for our Unity integration product line. This includes answering support tickets, monitoring live solutions, and communicating with customers for connector upgrades.

Key Responsibilities:
  1. Answer phone/emails for incoming Unity Support tickets
  2. Monitor all live solutions and address errors (solve, report back to customer, add to bug/issues)
  3. Functional tests on Unity Sales packages
  4. Communication with customer for connector upgrades
  5. Scheduling and coordination with customers for integration maintenance
  6. Gathering feedback from customers live with Unity and compiling that for product enhancement list
  7. Provide feedback from implementing Unity for product enhancements
  8. Mapping for projects
  9. Functional testing for projects
  10. Perform demonstrations of the Unity product line to prospects with Sales and Sales Engineering Support
  11. Managing licensing and renewals for all active Unity customers
  12. Managing login and connection information for live Unity customers
  13. Transition at project close to support
  14. Prioritizing incoming Unity Support cases and classifying issue level
  15. Documentation in KB for all known bugs/issues with live integrations
  16. Coordinating shut off / down time of integrations due to server reboots, restore of test environments
  17. Escalation of cases when necessary
  18. Determining that the outcome of integrations has met the customer needs

The salary for this position is approximately $90,000 per year, based on industry standards and requirements. We provide a dynamic work environment, opportunities for growth and development, and a competitive benefits package.



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