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Tier 1 Support Engineer

3 weeks ago


St Louis, Missouri, United States ZipRecruiter Full time

We are looking for a highly skilled Tier 1 Support Engineer to join our team at ZipRecruiter. As a key member of our IT department, you will be responsible for supporting our customers with their network-related issues and configuration requests.

Key Responsibilities:

  • Respond to and resolve customer requests in a timely manner
  • Provide technical support for MS Server, Active Directory, and Exchange
  • Configure and troubleshoot network equipment and software
  • Collaborate with Tier 3 engineers to resolve complex issues
  • Stay up-to-date with the latest technologies and industry trends

Requirements:

  • College degree in IT or Computer Science
  • Help desk or network admin experience preferred but not required
  • Strong problem-solving and communication skills
  • Ability to work in a fast-paced environment

Estimated Salary: $60,000 - $70,000 per year, depending on experience and location. We offer a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.