Integration Solution Expert

2 days ago


St Louis, Missouri, United States Datix Full time

Datix is seeking an Integration Solution Expert to implement and monitor customer integrations for our Unity integration product line. This role involves answering support tickets, monitoring live solutions, and communicating with customers for connector upgrades.

Main Responsibilities:
  • Answer phone/emails for incoming Unity Support tickets
  • Monitor all live solutions and address errors (solve, report back to customer, add to bug/issues)
  • Functional tests on Unity Sales packages
  • Communication with customer for connector upgrades
  • Scheduling and coordination with customers for integration maintenance
  • Gathering feedback from customers live with Unity and compiling that for product enhancement list
  • Provide feedback from implementing Unity for product enhancements
  • Mapping for projects
  • Functional testing for projects
  • Perform demonstrations of the Unity product line to prospects with Sales and Sales Engineering Support
  • Managing licensing and renewals for all active Unity customers
  • Managing login and connection information for live Unity customers
  • Transition at project close to support
  • Prioritizing incoming Unity Support cases and classifying issue level
  • Documentation in KB for all known bugs/issues with live integrations
  • Coordinating shut off / down time of integrations due to server reboots, restore of test environments
  • Escalation of cases when necessary
  • Determining that the outcome of integrations has met the customer needs

The estimated annual salary for this position is around $95,000, considering factors like location and experience. We offer a comprehensive benefits package, flexible work arrangements, and ongoing training and professional development opportunities.



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