Lead the Pack at The Wags Club as Our General Manager

3 weeks ago


Los Angeles, California, United States The Wags Club Full time
Job Overview

The Wags Club, a leading luxury dog resort, is seeking a highly skilled and experienced General Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing all aspects of our operations, including staff management, financial oversight, and customer service.

Key Responsibilities
  • Manage the daily operations of our luxury dog resort, ensuring exceptional customer service and high standards of care for our furry guests.
  • Build strong relationships with our clients, addressing any issues that arise and ensuring every pet parent feels confident and cared for.
  • Oversee all aspects of our small business, including mastering our operations software, handling payroll, inventory, and vendor relations.
  • Lead a team of professionals through coaching, performance appraisals, and development, creating a positive work environment.
  • Play an essential role in staff training and uphold the highest standards of care in feeding, grooming, and playtime.
  • Drive the company's sales and oversee front office operations, including social media and client communication.
  • Work alongside ownership to ensure the safe operation of all programs, maintain Cal/OSHA compliance, and handle employee benefits.
Requirements
  • A seasoned leader with experience running all aspects of a small business, including operations, staff management, and financial oversight.
  • A commitment to high-level customer service, ensuring every client interaction reflects our dedication to excellence.
  • Excellent communication skills for effective collaboration with team members and clients alike.
  • A track record of successfully managing staff and driving sales, all while maintaining a fun and positive workplace.
  • A strong commitment to our 24/7 operation, ensuring that our furry guests receive the best care at all times.
  • A love for dogs - this is a must, as you'll be surrounded by them every day.
  • A valid CA Driver's License and availability to work Monday-Sunday.
Why This Role is for You

If you're a hard worker with a positive attitude who thrives in a fast-paced, dog-loving environment, this is the perfect role for you. You'll have the opportunity to lead an amazing team, interact with wonderful clients, and be a part of a rapidly expanding company - all while enjoying the benefits of working with dogs every day.

Ready to Apply? Submit your resume and a cover letter telling us why you're the perfect fit for this position. We can't wait to meet you.



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