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Healthcare Outreach Specialist
2 months ago
Job Summary
We are seeking a skilled Healthcare Outreach Specialist to join our team at Elevance Health. As a key member of our community outreach program, you will play a vital role in ensuring that our members receive the highest quality care and support.
Key Responsibilities
- Coordinate follow-up care plan needs for members by scheduling appointments or enrolling them in programs.
- Assess member compliance with medical treatment plans via telephone or through on-site visits.
- Identify barriers to plan compliance and coordinate resolutions.
- Identify opportunities that impact quality goals and recommend process improvements.
- Recommend treatment plan modifications and determine the need for additional services, in conjunction with case management and provider.
- Coordinate identification of and referral to local, state, or federally funded programs.
- Coach members on ways to reduce health risks.
- Prepare reports to document case and compliance updates.
- Establish and maintain relationships with agencies identified in appropriate contracts.
Requirements
- Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.
- Experience with complex psychiatric issues and medical disorders is highly preferred.
- Experience in health coaching and motivational interviewing techniques.
- Experience with working in the field across multiple community settings.
- Certified nurse assistant (CNA) or certified medical assistant (MA).
- BS/BA degree in a related field preferred.
- Bilingual communication skills in English and Spanish preferred.
About Elevance Health
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
