Healthcare Outreach Specialist
1 month ago
Outreach Care Specialist
This is a field-based position (50% - 75% of the time) that requires candidates to reside in the state of Florida and in the following counties: Indian River, Martin, Okeechobee, Palm Beach, St. Lucie, Broward, Miami-Dade, and Monroe.
Work Schedule
Monday - Friday, with flexibility to work between 8am - 7pm EST and weekend availability as needed.
Key Responsibilities- Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
- Assesses member compliance with medical treatment plans via telephone or through on-site visits.
- Identifies barriers to plan compliance and coordinates resolutions.
- Identifies opportunities that impact quality goals and recommends process improvements.
- Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
- Coordinates identification of and referral to local, state or federally funded programs.
- Coaches members on ways to reduce health risks.
- Prepares reports to document case and compliance updates.
- Establishes and maintains relationships with agencies identified in appropriate contract.
- Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.
- Experience with complex psychiatric issues and medical disorders is highly preferred.
- Experience in health coaching and motivational interviewing techniques.
- Experience with working in the field across multiple community settings.
- Certified nurse assistant (CNA) or certified medical assistant (MA).
- BS/BA degree in a related field preferred.
- Bilingual communication skills in English and Spanish preferred.
Job Level: Non-Management Non-Exempt
Workshift: 1st Shift (United States of America)
Job Family: MED > Care Coord & Care Mgmt (Non-Licensed)
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